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Terms and Conditions 2016-06-26T15:25:22+00:00

DELIVERIES

Delivery is dependent on all your ordered items being in stock. If this is not possible we will endeavour to consolidate your items to save you on postage, and will contact you regarding holding or splitting your order).

Most orders we receive will be posted within 48 hours.

GlamourOz Dolls aims to fill your orders as quickly as possible, however, not all products may be in stock at all times. If any of the items you requested are temporarily out of stock we will contact you to inform you of the expected delay.

Please note that delivery times are as quoted by Australia Post and may take longer owing to matters beyond our control.

POSTAGE CHARGES

Postage is automatically calculated using Australia Post rates (as determined by their website, which is linked to our server), and is according to the weight, size and destination postcode of your order. All postage charges include insurance and receipted delivery where available.

RETURNS

We will replace or exchange items provided:

  • there is a valid reason for exchanging the item
  • the item is in mint condition
  • you have the relevant receipt
  • you return the item within 14 days or advise us of the problem within the time frame.

Refunds will only be made on faulty goods that we cannot immediately replace with a good copy of the same item. We will require a return of the item before we can make replacements/exchanges. You will be credited with your return postage in these instances.

Please make your selection carefully as we cannot accept the return of an item if you have simply changed your mind.

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